FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Keep you address up-to-date in a few simple steps using online or mobiel banking and secure forms.
It is essential to keep your contact information up to date with your bank. It will ensure you continue to recieve important account notifications, statements, and security alerts.
If you have recently moved or changed your mailing address, submitting an address change request helps ensure uninterrupted access to banking services and correspondence. Here are five easy steps to update your address quickly and securely.
While logged in to online banking, click on the drop-down arrow near your name in the upper right corner.
For mobile, click on the menu in the upper right corner.
Click the Settings drop-down arrow.
Click on Secure Forms.
Within the Secure Forms page, click Consumer Address Change Request.
Complete the required fields (*) and click Submit.
Please allow three to five business days for your request to be processed.
I see a transaction I don’t recognize in my online banking account. What should I do?
Within online or mobile banking, click on Manage Cards. In Recent Transactions, select the transaction to view its details. If it was an in-person transaction, you should see a map of the actual location where the transaction took place. If you don't recognize the purchase, reach out to the merchant. If you still have questions or concerns, please contact your local Frandsen Bank & Trust for assistance.
How do I reset my online banking password?
From the login screen, you can reset your password by selecting “Forgot Password.” If you need additional assistance, please contact us.
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