Business Banking FAQs

The Frandsen Bank & Trust routing number is 091901202.
You can also find this on your checks, in our website footer, via online banking, and in your mobile app.

You’ll have full access to your account through online banking and our mobile app, including mobile check deposit, money transfers, and account alerts.

You can use a contactless-enabled card in your mobile wallet on smartphones and smartwatches, such as Apple Pay^? and Google Pay^?.

Your card can be turned off and on through online and mobile banking, as well as by calling your local office. If you’ve misplaced your card, but believe you will find it, we recommend turning it off until it is found.

If your card has been lost or stolen, please report this as soon as possible through online or mobile banking in the Manage Cards area under Report Lost or Stolen. Or, contact your local Fransen Bank.

No activation is needed for your contactless card, just tap and go. If you’re using a mobile wallet, you do need to add your card and verify it first.

Each transaction uses a one-time, encrypted code that protects your card information. It’s just as secure as chip transaction, sometimes even more secure due to limited physical contact.

Look for the contactless symbol (four curved lines) on the front or back of your card. If it’s there, your card is ready to tap.

CardValet® is a mobile app that gives you control over how, when, and where your business debit card is used. You can turn your card on or off, set spending limits, get alerts, and more, all from your phone.

Yes, you must be enrolled in business online banking to receive alerts. Push notifications can only be accessed via the Frandsen Bank & Trust mobile app.

Within online or mobile banking, click on Manage Cards. In Recent Transactions, select the transaction to view its details. If it was an in-person transaction, you should see a map of the actual location where the transaction took place. If you don't recognize the purchase, reach out to the merchant. If you still have questions or concerns, please contact your local Frandsen Bank & Trust for assistance.

You can set up multiple users with customized access levels and permissions, giving your team the tools they need while maintaining control over sensitive information and approvals.

Our business online banking system uses multi-layered security, including encryption, multifactor authentication, and customizable user access control to help protect your business’s sensitive information and transactions.

The prior transaction history dates back 30 days.

You’ll receive a notification as soon as your latest statement is ready to view. Please call your local Frandsen Bank for assistance

You can update your statement preferences. Please call your Frandsen location for assistance.

eStatements are digital versions of your bank account statements. Instead of receiving them by mail, you’ll get a notification when your statement is ready to view online or in mobile banking.

The default search result for eStatements is six months. To search all four years of history, click the magnifying glass icon in the upper left corner of your eStatements page.

All eStatements are in PDF format, so you can download, save, or print as needed.

There is a $6.95 non-usage fee if bill payment service is not used at least once each month. A month is considered the 15th of the previous month through the 14th of the current month.

From online or mobile banking, click “Payments,” and complete the enrollment form. Once you enroll in bill pay the service is available immediately.^?

In this instance, recurring payments will be processed on the Friday before the scheduled date.

Yes, you must be enrolled in business online banking to receive alerts. Push notifications can only be accessed via the Frandsen Bank & Trust mobile app.

Yes. When setting up alerts, the Contact Options tab has a link to add additional email addresses and cell phone numbers.

You can edit alerts from the Alert section in your Business Online Banking account. Click "Overview" to view your alerts. Select "Edit" or "Delete" next to the alert to make your desired changes.

Yes. To view alerts, log in to business online banking and click Alerts. Click on the Sent Alerts tab, and this will display past alerts.

No. Frandsen Bank will not restrict the number of card-funded payables per month. All count and balance restrictions will be managed by the card issuer.

Yes, there can be multiple level one users.

Entitlements can be changed within the business online banking experience or by contacting your banker.

Monthly billing will occur on the third business day of the month from the designated bank account in your CashFlow settings.

The first level one user is set up at enrollment with your banker. A level one user can activate new users and define entitlements from business online banking.  

Integrated payables consolidate multiple types of outgoing payments, including ACH, checks, and virtual cards, into a single, secure, and automated process.

Treasury Management services employ encryption, authentication, fraud detection, and other security measures to protect sensitive financial information and ensure secure transactions.

Many services are designed to integrate with existing accounting software and financial systems. Our Treasury Management team can discuss compatibility and ensure a seamless integration with your current business practices.

Integrated Payables is designed to be compatible with most accounting and ERP systems, allowing you to upload one payment file to initiate multiple payment types without changing your current process.

ACH is an electronic payment used to transfer funds from one bank account to another without paper checks, credit cards, or wire transfers. Because they are electronic, ACH payments are faster and more reliable than checks.

What is Standard Positive Pay?

Standard Positive Pay is a fraud prevention service used by a business to protect against Check or ACH fraud. It helps businesses detect suspicious transactions, reducing the risk of financial loss and safeguarding the reputation of the business.

What is Reverse Positive Pay?

Reverse Positive Pay is an automated fraud prevention service used to protect against unauthorized or fraudulent Check or ACH transactions drawn on an eligible account. Every Check and ACH transaction that is posted to your account overnight is shown to you for review. You will decide whether each transaction should be paid or returned by the daily deadline.

ACH is an electronic payment used to transfer funds from one bank account to another without paper checks, credit cards, or wire transfers. Because they are electronic, ACH payments are faster and more reliable than checks.

Integrated payables consolidate multiple types of outgoing payments, including ACH, checks, and virtual cards, into a single, secure, and automated process.

Integrated Payables is designed to be compatible with most accounting and ERP systems, allowing you to upload one payment file to initiate multiple payment types without changing your current process.

Depending on the industry, small businesses are defined as companies with a net worth of less than $20 million and/or profits of less than $6.5 million over the previous two years.^?

The U.S. Small Business Administration Preferred Lender status means the partner has designated authority from the SBA to approve and process our loans without having to send them to the SBA for their approval.

Your dedicated business banker will walk you through everything, but in general, you should be prepared to provide:

• A business plan or explanation of use of funds

• Financial statements and projections

• Personal and business tax returns

• A completed loan application

Timelines can vary, but thanks to our in-house SBA experts and local processing, many of our SBA loans move faster than the national average.

SBA loans are available for both new and existing businesses. Your business banker can help you select the loan that best fits your needs.